FREQUENTLY ASKED QUESTIONS

Contact Us
  • About the Ecosa Mattress

    • Why is the Ecosa mattress so much less than the mattresses in retail stores?

      Unlike traditional mattress companies, we don't waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. Fast & free delivery directly to your door-step.
    • What are the dimensions of the mattress?

      Every Ecosa mattress is 25.4cm (10 inch) high. The length and width of the mattress are standard Australia dimensions, as listed below:

      Single - 91 x 188 cm

      Long Single - 91 x 203 cm

      King Single - 107 x 203 cm

      Double - 137 x 188 cm

      Queen - 153 x 203 cm

      King - 167 x 203 cm

      Super King - 183 x 203 cm

    • Can I clean or wash the cover?

      The Ecosa cover is machine washable. Be sure to use room temperature water. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.
    • Is the latex used for your mattresses natural latex?

      Ecosa uses natural latex. It has a higher density than blended latex foam. Natural latex is also more supportive and very environmentally friendly.
    • I have a latex allergy; will I be ok?

      There are three cover layers between you and the mattresses’s latex layer: the outer cover, the microfilament waterproof inner cover and a mattress protection sock‚ which prevent you from coming in contact with the latex. That said, if you have a severe allergy, there is a minor risk of cross contamination.
    • Is Ecosa mattress resistant to dust mites?

      Ecosa uses natural latex. Natural latex is inhospitable to dust mites. However, no mattress is 100% free of dust mites, so it is important to cover your mattress when they are first purchased.
    • Where are Ecosa mattresses manufactured?

      "Made in Australia" mattresses are often "assembled in Australia". The foam and fabrics had to be imported from overseas. Ecosa has our own factory operating with independent quality control in China. So you will get the highest quality mattress without paying hundreds extra for the "Made in Australia" label.

      Feel free to check out our production video : https://www.youtube.com/watch?v=ko7wz4OJkhk

    • Where are Ecosa mattresses manufactured?

      "Made in New Zealand" mattresses are often "assembled in New Zealand". The foam and fabrics had to be imported from overseas. Ecosa has our own factory operating with independent quality control in China. So you will get the highest quality mattress without paying hundreds extra for the "Made in Australia" label.

      Feel free to check out our production video : https://www.youtube.com/watch?v=9KxjGBwQ-8k

    • How much weight can it hold?

      The Ecosa mattress will support up to a total of 400 kg, sleeper on each side would be 200kg and below.
    • Can you pack the mattress back in the box?

      Unfortunately, it will not re-compress back into the box once you release it from the package.
  • Mattress Delivery

    • Can I change my delivery address?

      We can change your delivery information as long as your item has not been dispatched, once it has been dispatched, it is difficult for us to change your details however please contact our friendly team and we'll see whether we can help.
    • Can I specify a date for the delivery?

      Yes. Please make a note in the delivery notes section at checkout with your required date and confirm this in a follow up email to our support team (Weekend delivery is not available)
    • How long does it take for my order to arrive?

      Dispatched within 1 business day.
      Expected delivery: 1 - 4 days.
      North Island 1-2 days
      Top of South Island 2-3 days
      Bottom of South Island 3-4 days

    • Where do we ship to?

      We ship to anywhere in Australia, New Zealand and Hong Kong.
    • How do I track my order?

      Our team will email you a tracking ID which you can then use to track your order online through the carriers website. For metro same-day deliveries tracking information will be sent via text message on the day of dispatch.
  • I've Got an Ecosa Mattress

    • Do I need to flip my mattress?

      Nope. The Ecosa mattress is not required to be flipped up side down nor rotate. Having said that, we do offer adjustable firmness so you may wish to flip the internal layers to change the feel.
    • Can I use a heating pad or electric blanket?

      Yes you can use a heating pad or electric blanket on the Ecosa mattress.
    • How do I return my order?

      If the Ecosa mattress isn't perfect for any reason, we'll organise a free pick-up and refund you the full amount. Ecosa will not resell a used mattress. Depending on the location, any returned mattress will be donated to charity to help less fortunate families. We only ask that you try our mattress for at least 14 days before asking for a return as it might take a couple of days for your body to adapt.
  • Silk Pillowcase