Frequently asked questions
You can expect your new pillowcase(s) to arrive within 5-10 business days. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).
Unlike most fabrics, the quality of silk is not determined by its thread count. Instead, the silk industry use Momme as a metric to measure the silk’s density and quality.
The Ecosa silk pillowcase is 25 Momme - making it a highly-durable silk with a luxurious feel.
Mulberry silk is the highest quality silk available in the world. It’s 100% natural, odourless, and hypoallergenic. It also contains certain amino acids (the building blocks of protein) that are the same pH level as our skin - rendering them perfect even for sensitive skin.
Unfortunately, the 100-day trial is only valid for the Ecosa mattress and Ecosa pillow. The Ecosa silk pillowcase has a 45-day warranty against defects but cannot be returned for change of mind.
Regarding warranty claims, Ecosa will provide free returns and free replacements.
We dispatch your order within 1 business day (Monday - Friday) from Sydney, Australia.
Delivery to New Zealand: 5-10 business days