Frequently asked questions
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COVID-19 FAQ
Due to recent developments with COVID-19 in Auckland, the Salvation Army has decided that its employees and volunteers’ safety is of paramount priority and thus has postponed all collections and donations of mattresses.
We will do all that we can in order to find an alternative solution during this time.
Collections in all other areas are running as normal.
Be sure that you will be kept up to date on any changes or updates on the matter.
We cannot predict the circumstances of COVID-19. All we can do is to keep our community as safe as possible in these unprecedented times until it is safe for our services to resume regular operation.
Of course you can! We are still delivering all the products available on our site as normal.
For the health and safety of our community, we will however be operating in minimal contact deliveries.
Popular Questions
If you're unhappy with your Ecosa product for any reason, email us and we will help. For mattress returns within the trial period, we'll arrange collection by our courier. Once your mattress is collected, we'll refund you in full (including your delivery fee).
For pillow returns, we will provide you with a prepaid mailing satchel. Once the return has been received, we'll issue you with a full refund (including your delivery fee).
All mattress and pillow returns are donated to families in need through our partnership with The Salvation Army.
Ecosa accepts Visa, MasterCard, American Express and PayPal. Please note that there are no surcharges for any transactions.
Your delivery time frame depends on your location in New Zealand. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).
Expected delivery: 1 - 8 business days
We'll do our best to deliver both products at once so you can upgrade your sleep asap. However, they may arrive at different times depending on the stock status and warehouse location.
The Ecosa cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.