Frequently asked questions

How does the returns process work?

If you're unhappy with your Ecosa product for any reason, email us and we will help. For mattress returns within the trial period, we'll arrange collection by our courier. Once your mattress is collected, we'll refund you in full (including your delivery fee).

For pillow returns, we will provide you with a prepaid mailing satchel. Once the return has been received, we'll issue you with a full refund (including your delivery fee).

All mattress and pillow returns are donated to families in need through our partnership with The Salvation Army.

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