Frequently asked questions

100 Night Trial

If for any reason you are not happy with the Ecosa, just email us to let us know and we will arrange to have the mattress collected by the Salvation Army to be donated to families in need. Once the mattress has been collected you will be issued with a full refund.
There is no need to keep the boxes or packaging, if a return is required the charity will collect the mattress at full size as long as it is in clean condition with no rips, tears or stains.
Ecosa will arrange to have the mattress collected by the Salvation Army to help families in need.

About the Ecosa Mattress

Unlike traditional mattress companies, we don't waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. Fast & free delivery directly to your door-step.

Every Ecosa mattress is 25.4cm (10 inch) high. The length and width of the mattress are standard Australia dimensions, as listed below:

Single - 91 x 188 cm

Long Single - 91 x 203 cm

King Single - 107 x 203 cm

Double - 137 x 188 cm

Queen - 153 x 203 cm

King - 167 x 203 cm

Super King - 183 x 203 cm

Your body naturally loses moisture overnight depending on your sleeping conditions – it can increase easily with temperature, or even with the thickness of your blankets. Most mattresses will trap this moisture into itself, cultivate bacteria, and invite allergens to your bed. Our fast-drying waterproof inner cover prevents liquids and oils from seeping further into your mattress – giving you excellent protection against dust mites.

The Ecosa cover is machine washable. Be sure to use room temperature water. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.

We are an Australian owned and based company. Ecosa has its own factory operating with independent quality control in China. Our raw materials are imported are from Germany (90%), Japan (5%), and China (5%) then assembled in our factory in China.

Feel free to check out our production video :

The Ecosa mattress will support up to a total of 300kg, or 150kg per sleeper.

Unfortunately, it will not re-compress back into the box once you release it from the package.

Mattress Delivery

Dispatched within 1 business day.
Expected delivery: 1 - 4 days.
North Island 1-2 days
Top of South Island 2-3 days
Bottom of South Island 3-4 days

Yes. Please make a note in the delivery notes section at checkout with your required date and confirm this in a follow up email to our support team (Weekend delivery is not available)

We can change your delivery information as long as your item has not been dispatched, once it has been dispatched, it is difficult for us to change your details however please contact our friendly team and we'll see whether we can help.

We ship to anywhere in Australia, New Zealand, United States, and Hong Kong.

Our team will email you a tracking ID which you can then use to track your order online through the carriers website. For metro same-day deliveries tracking information will be sent via text message on the day of dispatch.

I've Got an Ecosa Mattress

Nope. The Ecosa mattress is not required to be flipped up side down nor rotate. Having said that, we do offer adjustable firmness so you may wish to flip the internal layers to change the feel.

Whilst flipping is not required; if you choose to use the mattress on the floor, you may wish to provide proper upkeep of the mattress by regularly allowing the space beneath the mattress to breath/air

Yes you can use a heating pad or electric blanket on the Ecosa mattress.

If the Ecosa mattress isn't perfect for any reason, we'll organise a free pick-up and refund you the full amount.

Ecosa will not resell a used mattress. Depending on the location, any returned mattress will be donated to charity to help less fortunate families.

We only ask that you try our mattress for at least 14 days before asking for a return as it might take a couple of days for your body to adapt.

Please remember the mattress must stay clean and dry for the charity to accept the donation and your refund to be processed. Should you need to leave the mattress out for the collection, ensure it is safe from the weather and protected. The mattress should only be left out if safe to do so and is done at your own risk.

You sure can!

Just remember that you need to ensure the environment is suitable for the mattress as humidity, condensation and moisture can cause mold to develop.
To avoid this, simply ensure you stand the mattress regularly to breath/air and vacuum the area beneath the mattress regularly

Ecosa Pillow

There sure is! As with our mattress, you have 100 nights to trial the Ecosa pillow. If you don't love it, let us know and we will arrange a return and full refund.

The Ecosa pillow is made of high quality memory foam.

The Ecosa pillow has been designed to be plush but still supportive.

We hope so!

Our pillow has an ergonomic design to support your neck and helps with your back and neck pain. It has been designed to be adjustable so you can change the height of the pillow to suit your body size and sleep style by removing or adding layers as required.

We suggest
Small-Medium body build use the pillow only.
Medium-Large body build use the pillow plus one pad layer.
Large body build use the pillow plus two pad layers.

Our pillow is made to suit Australian standard size, 38cm x 56cm.

It is best to use a pillowcase with the Ecosa pillow as this will keep the pillow fresh and clean.

The cover of the Ecosa pillow is removable and machine washable. It can be washed in a cold machine wash or dry cleaned.

Silk Pillowcase

Unfortunately the 100 day trial is only valid for the Ecosa mattress and Ecosa pillow. The Ecosa silk pillowcase has a 45-day warranty against defects but cannot be returned for change of mind.

Regarding warranty claims, Ecosa will provide free returns and free replacements.

We dispatch your order within 1 business day (Monday - Friday) from Sydney, Australia.

Delivery to New Zealand: 5-10 business days

Ecosa Topper

Unfortunately the 100 day trial is only valid for the Ecosa mattress and Ecosa pillow. The Ecosa topper has a 10 year warranty against defects. Ecosa will provide free returns and free replacements.

Toppers are sent from our Auckland warehouse, delivery is expected within 2-7 business days.

Other FAQs

Yes it is possible to apply multiple discount codes depending on the conditions of the codes.

In comparison with a spring mattress, Ecosa use latex and gel memory foam which distribute body weight evenly, like having billions of little springs supporting you. Pressure points are significantly reduced up to 80%, which only memory foam can provide. Spring mattresses usually begin to sag after 1-2 years. They lose 16% of their support in the first year alone. Overall, our mattress offers much better quality materials, greater body support and longer-lasting durability.

The mattress cannot be put back into the box once unpacked unfortunately.
It is delivered boxed for easy transport and unpacking but once opened cannot be squashed back into a box.

We suggest no longer than 6-8 weeks.

The trial period does begin from the date of delivery so if you know there will be a delay in the opening and use of the mattress you may wish to request a delayed delivery.

You can do this by adding a note to the delivery notes section on the checkout page and confirming in a follow up email.

Unfortunately we are not able to dispose of your old mattress. We recommend that you donate your mattress to Salvation Army if it is in great condition or organise with your local council to have it picked up and disposed of. Another great solution is to contact mattress recycling centers which can be found nationwide, your mattress can then be recycled into useful products like underlay.