Due to recent developments with COVID-19 in Auckland, the Salvation Army has decided that its employees and volunteers’ safety is of paramount priority and thus has postponed all collections and donations of mattresses.
We will do all that we can in order to find an alternative solution during this time.
Collections in all other areas are running as normal.
Be sure that you will be kept up to date on any changes or updates on the matter.
If you're unhappy with your Ecosa product for any reason, email us and we will help. For mattress returns within the trial period, we'll arrange collection by our courier. Once your mattress is collected, we'll refund you in full (including your delivery fee).
For pillow returns, we will provide you with a prepaid mailing satchel. Once the return has been received, we'll issue you with a full refund (including your delivery fee).
All mattress and pillow returns are donated to families in need through our partnership with The Salvation Army.