Ecosa Warranty

15-Year Warranty

We are proud to offer 15 years warranty on our mattress as it meets the highest standards for domestic use. This limited mattress warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this mattress warranty extend to?

Anyone who has purchased the mattress from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa mattress that has at all times only been in normal domestic use and treated in accordance with our Ecosa mattress FAQ.

  • Deterioration which causes the mattress to have a visible indentation greater than 20mm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Ecosa FAQ.
  • Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has not been handled improperly.
  • In respect of the mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the mattress cover. As noted below, a defect in respect of the mattress cover alone will not entitle you to a replacement Ecosa mattress, just the cover itself.
C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
  • Comfort preference.
  • Abnormal use.
  • Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt, stains, smells, or bed bug infestations resulting from poor mattress care. More information can be found under 100-Night Trial and FAQs page.
  • Any claim made other than for the benefit of the original purchaser.
  • Replacement of an Ecosa mattress due to defective cover. If you purchase a mattress and only the cover is defective (and not the mattress), we will only replace the cover and not the whole mattress.
  • For mattresses a defect or change in the mattress that is only a minor variation or normal change which does not affect the pressure redistributing properties of the product, as outlined in the FAQs.
  • Any mattress (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
  • Any mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the mattress is not “new” or of “first quality”, or has previously been purchased or used by someone else.
D. When does the warranty start?

The warranty starts on the date of delivery of the mattress and lasts until the end of 15 years from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected]

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your Mattress, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired mattress or new Ecosa mattress back to you. We will only cover the shipping expenses of the first warranty claim. The mattress warranty period does not restart, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

100-Day Warranty

We are proud to offer a 100-day warranty on our pillow as it meets the highest standards for domestic use. This limited pillow warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this pillow warranty extend to?

Anyone who has purchased the pillow from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa pillow that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

  • Any manufacturer defect which affects the use or function of the pillow.
  • Any manufacturer defect in the pillow cover such as the fabric tearing or stitching unraveling.
  • In respect of the pillow cover only, any manufacturing defect in the zipper assembly or the fabric of the pillow cover. As noted below, a defect in respect of the pillow cover alone will not entitle you to a replacement Ecosa pillow, just the cover itself.
C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
  • Comfort preference.
  • Abnormal use.
  • Physical abuse or damage to pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt, stains, smells, or bed bug infestations resulting from poor pillow care. More information can be found under 100-Night Trial and FAQs page.
  • Any claim made other than for the benefit of the original purchaser.
  • Any pillow (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
  • Any pillow sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the pillow is not “new” or of “first quality”, or has previously been purchased or used by someone else.
D. When does the warranty start?

The warranty starts on the date of delivery of the pillow and lasts until the end of 100 days from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and a photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected]

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the pillow prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your pillow, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the pillow itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not.

If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your pillow or a new Ecosa pillow back to you.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

10-Year Warranty

We are proud to offer a 10-year warranty on our topper as it meets the highest standards for domestic use. This limited Topper Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this topper warranty extend to?

Anyone who has purchased a topper from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa topper that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

  • Deterioration which causes the topper to have a visible indentation greater than 19mm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation as described in the Ecosa FAQ.
  • Any physical flaw in the topper that causes the foam material to split or crack, as long as the topper has not been handled improperly.
  • In respect of the topper cover only, any manufacturing defect in the zipper assembly or the fabric of the topper cover. As noted below, a defect in respect of the topper cover alone will not entitle you to a replacement Ecosa topper, just the cover itself.
C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the topper.
  • Comfort preference.
  • Abnormal use.
  • Physical abuse or damage to topper which causes defects such as burns, cuts, tears, liquid damage or stains.
  • Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
  • Mould, dirt, stains, smells, or bed bug infestations resulting from poor topper care. More information can be found under 100-Night Trial and FAQs page.
  • Any claim made other than for the benefit of the original purchaser.
  • Any topper (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
  • Any topper sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the topper is not “new” or of “first quality”, or has previously been purchased or used by someone else.
D. When does the warranty start?

The warranty starts on the date of delivery of the topper and lasts until the end of 10 years from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected]

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the topper prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your topper, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the topper itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired topper or new Ecosa topper back to you. We will only cover the shipping expenses of the first warranty claim. The topper warranty period does not restart, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]

45-Day Warranty

We are proud to offer a 45-day warranty on our Bamboo Sheets and Silk Pillowcases as it meets the highest standards for domestic use. This limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Who does this bamboo sheets and silk pillowcase warranty extend to?

Anyone who has purchased bamboo sheets and/or silk pillowcases from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.

B. What does the warranty cover?

This warranty covers the following defects in workmanship and materials of an Ecosa bedding set or silk pillowcase that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.

  • Any physical flaw in the fabric material that causes it to split.
  • Any manufacturing defect in the duvet cover such as fabric tearing.
C. What does the warranty NOT cover?

If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):

  • Minor imperfections and slight cosmetic flaws
  • Normal wear and tear that occur over time
  • Normal wear and tear that occur after washing
  • Any damages done by way of improper washing
  • Pilling and abrasion caused by rubbing and washing
  • Any unsanitary condition or conditions caused by abusive activities
D. When does the warranty start?

The warranty starts on the date of delivery of the bamboo sheets/silk pillowcases and lasts until the end of 45 days from that date.

E. Your Responsibilities

To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at [email protected]

We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the topper prior to accepting a particular claim under this Warranty.

Should shipping costs be required to return your bamboo sheets/silk pillowcases, you will not be responsible for those costs.

F. What do we do when we get all this from you?

Any evidence we receive regarding the potential warranty claim, including the bamboo sheets/silk pillowcase itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired product or a new product back to you. This warranty period does not restart after the first warranty claim, but rather continues from your original purchase date.

G. What if I only want a refund?

This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.

H. Warrantor

Ecosa Group Pty. Ltd.
[email protected]