Frequently asked questions

If for any reason you are not happy with the Ecosa mattress, just email us to let us know and we will arrange to have the mattress collected by the Salvation Army to be donated to families in need. Once the mattress has been collected you will be issued with a full refund.

We will arrange to have the mattress collected by the Salvation Army to help families in need. To date, we've donated 3000+ mattresses in Australia and 500+ mattresses in New Zealand.

If you are located outside of the Salvation Army's collection area, don't worry, we will locate the closest charity to you to make sure we help families in need. 

Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.

Every Ecosa mattress is 25.4cm (10 inch) high. The length and width of the mattress are standard New Zealand dimensions, as listed below:

Single - 91 x 188 cm

Long Single - 91 x 203 cm

King Single - 107 x 203 cm

Double - 137 x 188 cm

Queen - 153 x 203 cm

King - 167 x 203 cm

Super King - 183 x 203 cm

California King - 203 x 203 cm

Pretty simple! We have three interchangeable layers that you can choose from depending on your sleeping style and overall preference for firmness.

- Put the G-7 memory foam layer (colour blue) on top for a medium level of firmness. This lets your body sink a little by distributing weight without pushing against pressure points.

- Place the ECO-Tex foam (colour white) on top for the medium-firm layer. You get cuddle time for your back while this layer studies and contours to your body shape.

- The Ergonomic HD Breathable Support Layer (colour yellow) should go on top if you prefer a firm mattress. This provides your back optimum stability throughout the night.

Your body naturally loses moisture overnight depending on your sleeping conditions – it can increase easily with temperature, or even with the thickness of your blankets. Most mattresses will trap this moisture into itself, cultivate bacteria, and invite allergens to your bed. Our fast-drying waterproof inner cover prevents liquids and oils from seeping further into your mattress – giving you excellent protection against dust mites.

The Ecosa cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.

Yes, the Ecosa mattress is resistant to dust mites! We have a German-tech inner cover made of extremely fine micro-filaments that make the mattress 100% waterproof and 99.9% dust mite-free.

Ecosa is an Australian-owned and based company. We source only the best quality raw materials from around the world. These materials come from Germany (90%), Japan (5%), and China (5%). We then assemble the mattress in China with the best craftsmanship and independent quality control. The result? a better mattress at an affordable price delivered straight to your doorstep.

The Ecosa mattress will support up to a total of 300kg, or 150kg per sleeper.

Unfortunately, it will not re-compress back into the box once you release it from the package.

Nope. The Ecosa mattress is not required to be flipped up side down nor rotate. Having said that, we do offer adjustable firmness so you may wish to flip the internal layers to change the feel.

Yes, you may use an electric blanket or heating pad on the Ecosa mattress. Just remember to always follow the safety instructions for the electric blanket. Additionally, each mattress has a fire-resistant barrier made with a woven silica sock (non-chemical flame retardant). In the event of a fire, this sock melts itself to prevent oxygen from fueling it.

You sure can!

Just remember that you need to ensure the environment is suitable for the mattress as humidity, condensation, and moisture can cause mould to develop.

To avoid this, simply ensure you stand the mattress regularly to breathe. You can also opt to air out and vacuum the area beneath the mattress regularly. Please note Ecosa will not accept returns or warranty claims for mould or mould-related defects.

There is no need to keep any of the boxes or packaging. If a return is required the charity will collect the mattress at full size as long as it is in clean condition with no rips, tears or stains.

Unfortunately, we are not able to dispose of your old mattress. We recommend donating your mattress to the Salvation Army if it is in great condition or organise with your local council to have it picked up and disposed of. Another great solution is to contact mattress recycling centres which can be found nationwide - your mattress can then be recycled into useful products like underlay.

The mattress cannot be put back into the box once unpacked, unfortunately.
It is delivered boxed for easy transport and unpacking. Once opened, the mattress cannot be squashed back into a box.

Unfortunately not, the courier services have a front door + ground floor policy.

They are not permitted to carry the item upstairs as they would not be covered by their employers OH&S guidelines.

Should your front door be above ground floor level, please ensure someone is available to assist you in moving the box if you are unable to do so yourself.

Your delivery time frame depends on your location in New Zealand. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).

North Island: 1-2 business days
South Island: 3-4 business days

Unfortunately deliveries are to New Zealand mainland only.

We can deliver to the nearest depot where you can then arrange for collection or private on-forwarding.

If for any reason you are not happy with your Ecosa product, just email us and we will help you. If your product is under a trial, such as a mattress, we will arrange for it to be collected by the Salvation Army to be donated to families in need. Once the collection is confirmed, you will be issued with a full refund.

We ship to anywhere in Australia, New Zealand, United States, Canada and Hong Kong.

Ecosa accepts Visa, MasterCard, American Express and PayPal. Please note that there are no surcharges for any transactions.

Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.

Your delivery time frame depends on your location in New Zealand. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).

North Island: 1-2 business days
South Island: 3-4 business days

In comparison to a spring mattress, we use a 3-layer foam construction for the Ecosa mattress. It consists of an open-cell foam, gel memory foam, and ergonomic support foam. These all work together to distribute body weight evenly – like having billions of little springs supporting you. Pressure points are significantly reduced up to 80%, which only memory foam can provide. Spring mattresses usually begin to sag after 1-2 years. They lose 16% of their support in the first year alone. Overall, our mattress offers better quality materials, greater body support, and longer-lasting durability.

We hope it does! 

Our pillow has an ergonomic design to support your neck and head. This can help alleviate neck pain. It has been designed with an adjustable feature so you can change the height of the pillow to suit your body size and sleep style by removing or adding pads as required. 

We suggest 
Small-Medium body builds: use the pillow only. 
Medium-Large body builds: use the pillow plus one pad layer.
Large body builds: use the pillow plus two pad layers.

No, both your Ecosa mattress and Ecosa bed base will arrive together within 3 business days. This allows you to set up your new sleep experience all at once.

The Ecosa cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.

If you miss your delivery, please contact customer service to reschedule. Please note that the earliest we can reschedule your new delivery slot is at least two business days following your request.

Example: Amanda orders her bed base on a Monday, and chooses delivery between 8am and 1pm on Thursday. On Wednesday, Amanda realises she won’t be home tomorrow. She contacts Ecosa and reschedules her delivery. Amanda can choose any available slot from the following Monday.