Frequently asked questions
Our returns process is easy! If you’re not loving your Ecosa pillow and are still within your trial period, feel free to contact us! We’ll organise your return and full refund.
Your delivery time frame depends on your location in New Zealand. Once we receive your order, we will dispatch it within 1 business day (Monday - Friday).
North Island: 1-2 business days
South Island: 3-4 business days
We donate all our returned pillows to Anonymous X to help the homeless, and to The Salvation Army to help families in need. Our pillow pads go to the RSPCA for use as cat beds.
There sure is! As with our mattress, you have 100 nights to trial the Ecosa pillow. If you don't love it, let us know and we will arrange a return and full refund.
The Ecosa pillow is made of high quality activated charcoal memory foam. It also comes in a breathable 3D structure that encourages the dissipation of heat and moisture.
The Ecosa pillow has been designed to be plush but still supportive.
We hope it does!
Our pillow has an ergonomic design to support your neck and head. This can help alleviate neck pain. It has been designed with an adjustable feature so you can change the height of the pillow to suit your body size and sleep style by removing or adding pads as required.
Small-Medium body builds: use the pillow only.
Medium-Large body builds: use the pillow plus one pad layer.
Large body builds: use the pillow plus two pad layers.
Our pillow is made to suit New Zealand standard size, 38cm x 56cm.
Being an ergonomic design, our pillow has a high side and a low side. The high side measures up to 13 centimetres, while the low side is 10 centimetres. The pillow comes with two additional pads you can insert - one is 2 centimetres and the other is 3 centimetres.
It is best to use a pillowcase with the Ecosa pillow as this will keep the pillow fresh and clean.
The cover of the Ecosa pillow is removable and machine washable. It can be washed in a cold machine wash or dry cleaned.