We want you to be over the moon with your Rio Sofa Bed. So if, for any reason, you are not happy during your 100-night trial, please email us to let us know. We will arrange for your sofa bed to be collected and donated to a family in need – no arguments or jumping through hoops involved. Once your sofa bed has been collected, you'll be issued a full refund (including your delivery fee).
Although you can use the product almost straight away, we recommend giving the seat a few hours to decompress before use. It can take a few days for the product to fully expand to the proper size and reach its correct comfort level.
We can’t guarantee the performance of third-party fabric protectors, so we don’t recommend using these on your sofa. If you do decide to use one, please follow instructions and test it out in a small, hidden area of the sofa first, just in case. These fabric protectors may discolour or change your fabric if applied incorrectly, which will not be covered under your 5-year warranty.