Last updated on 26 March 2026
Ecosa Group Pty Ltd
NZBN 9429042236467

In these terms, we also refer to Ecosa as "our", "we", or "us". And you are you!
These terms apply when you use this website, being https://www.ecosa.co.nz/ and any other websites we operate with the same domain name and a different extension ("Website"). These terms also apply when you purchase products through this Website ("Products").

We have separated these terms into parts to make them easy to read and understand:

• Part A: Terms for when you buy Products (applies when you buy)
• Part B: Terms for when you browse and interact with this Website (applies when you browse)
• Part C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)
• Part D: Promotional terms
• Part E: Limited Time Offers and Competitions

Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Products unless you have read and agree to these terms.
Once you place an Order, the terms accepted at the point of sale will apply to your purchase of those Products.
However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Products.
You can check the date on this page under 'Overview' to see when we last updated these terms.

1. 1.1. By submitting an order for purchase of a Product using the Website's functionality (Order) you represent and warrant that:
   1. 1.1.1 you have the legal capacity and are of sufficient age to enter into a binding contract with us; and
   2. 1.1.2 you are authorised to use the debit or credit card you provide with your Order.
2. 1.2. Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Products you have ordered in exchange for your payment of the total amount listed upon checkout.
3. 1.3. Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.
4. 1.4. You do not need an Ecosa account to submit an Order, however for ease of access and to receive member benefits we will make available from time to time, you can sign-up, register and receive an account through the Website (an Account).
5. 1.5. As part of the Account registration process and as part of your continued use of the Website, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, and other information as determined by us from time to time.
6. 1.6. You warrant that any information you give to us in the course of completing the Account registration process will always be accurate, honest, correct and up-to-date.
7. 1.7. Once you complete the Account registration process, we may, in our absolute discretion, choose to accept you as a registered user within the Website and provide you with an Account.
8. 1.8. We may, in our absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with these terms.

1. 2.1 (Free Delivery) Ecosa offers free delivery on all Orders over $80 within New Zealand (excluding rural or remote areas).
2. 2.2 (Delivery Costs) For any Orders that do not qualify for free delivery, delivery costs will be added to the cart upon checkout.
3. 2.3 (Eligible Locations) Ecosa may only deliver your Order to eligible locations set out on the Website. If your delivery address does not fall within the boundaries of these eligible locations, please contact us via our website for further details. If you do not contact us, we are not obligated to fulfil your Order and we will refund you any payment made in respect of that Order.
4. 2.4 (International Orders) Ecosa does not deliver to locations outside of New Zealand through this website.
5. 2.5 (Delivery Issues) Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives.
6. 2.6 (Delivery Times) All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.
7. 2.7 (Loss or Damage to Product during Delivery) Where a Product is lost or damaged as a result of or in connection with the delivery provided by a third-party courier, we may, in our absolute discretion, provide you with a replacement. Please contact us using the contact details set out on our website with full details of the loss or damage (including images, if possible).
8. 2.8 (Damage to Packaging during Delivery) Where the packaging of your Product is damaged as a result of or in connection with the delivery provided by a third-party courier, please contact us at [email protected] with a full description of the damage (including images).

1. 3.1 Cancellation by Us
   1. 3.1.1 We reserve the right to cancel your order for any reason, and will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.
2. 3.2 Cancellation by You
   1. 3.2.1 You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process may apply.
   2. 3.2.2 Only unshipped items can be cancelled. Once an order is dispatched, the order cannot be changed. However, our refunds and exchanges policy may apply.
   3. 3.2.3 All cancellations are final. If you change your mind after submitting a cancellation, please contact our customer service team or place a new order.
   4. 3.2.4 Refunds are based on the amount paid, not the original retail price. Any discounts, vouchers, or promo offers will be reflected in the refund.
   5. 3.2.5 Free gifts or promotional credits may be deducted from your refund or require return if conditions are no longer met.
   6. 3.2.6 If cancelling part of an order, your refund estimate and order total will be adjusted accordingly.

1. 4.1 We will provide a full refund of the price paid for a Product if we determine that:
   1. 4.1.1 A Product you have ordered was not received by you solely due to failure by us;
   2. 4.1.2 a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or
   3. 4.1.3 a Product is faulty, in which case we may provide store credit, a replacement or a full refund of the price paid for a Product.
2. 4.2 Faulty Products
   1. 4.2.1 If you believe your Product is faulty, please contact us using the details provided on our Website with a full description of the fault (you may be asked to share images.)
   2. 4.2.2 If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.
   3. 4.2.3 If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
   4. 4.2.4 If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
   5. 4.2.5 If you fail to comply with the provisions of this clause 8 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.
   6. 4.2.6 Nothing in this Section 4 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.
3. 4.3 Change of mind returns
   1. 4.3.1 We only offer change of mind returns for Approved Products.
   2. 4.3.2 If you purchase an Approved Product and you are not satisfied with the Approved Product for any reason (acting reasonably), we will offer you a full refund of the fees paid for that Approved Product (100 Day Guarantee).
   3. 4.3.3 To claim a refund under our 100 Day Guarantee, you must contact us within 100 days of paying for an Approved Product. We will then endeavour to provide you with a refund as soon as is reasonably practicable.
   4. 4.3.4 The following Products are covered by the 100 Day Guarantee, and are defined as an “Approved Product” for the purposes of this agreement:
      1. Mattresses
      2. Head Pillows
      3. Sofa Beds
4. 4.4 Limited warranty against defects
   1. 4.4.1 We offer a 45 day, 100 day, one (1) year, five (5) year, ten (10) year and 15 year limited warranty against defects for certain Products.
   2. 4.4.2 The full policy, including instructions on how to make a claim under it can be found on our Warranty policy page.
5. 4.5 Gift Cards
   1. 4.5.1 We do not accept returns, refunds or exchanges on gift cards.
6. 4.6 Sleepwear
   1. 4.6.1 We offer a 30 Day change of mind for sleepwear items.
   2. 4.6.2 To claim a refund, you must contact us within 30 days of receiving your item. We will then endeavor to provide you with a refund as soon as is reasonably practicable.

1. 5.1 All prices are:
   1. 5.1.1 per unit (except where indicated);
   2. 5.1.2 in New Zealand Dollars (NZD); and
   3. 5.1.3 subject to change prior to you completing an Order without notice.
2. 5.2 (Payment obligations) Unless otherwise agreed in writing, you must pay for all Products at the time of placing an Order.
3. 5.3  (GST) Unless otherwise indicated, amounts stated on the Website include GST where applicable under New Zealand law. A tax invoice will be provided upon request.
4. 5.4 (Card surcharges) Ecosa reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).
5. 5.5 (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for Products, including Adyen. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment. Adyen’s terms and conditions are available here: https://www.adyen.com/legal/terms-and-conditions.
6. 5.6 (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

1. 6.1 We will endeavour to ensure that the Products provided will be substantially the same as the Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Products may not exactly match the image on our Website.
2. 6.2 Until the price of your Products is paid in full, title in those Products is retained by Ecosa. Risk in the Products will pass to you on delivery in accordance with Section 2, Delivery must not be refused by you.

1. 7.1 You acknowledge and agree that:
   1. 7.1.1 we are not responsible for any loss, damage, liability, expense, claim, injury, illness or death associated with the purchase or use of our Products if you do not use them in accordance with and/or comply with our terms.
   2. 7.1.2 you will use our Products responsibly and follow any instructions on our Products,
   3. 7.1.3 if you experience any negative symptoms (such as an allergic reaction) when you use our Products, you must immediately stop using the Products and check with a health professional whether the Products are right for you;
   4. 7.1.4 the information contained on our Website, our Products or our services is not professional medical advice, and you should not rely on such information as a substitute for medical, health, psychological or professional advice;
   5. 7.1.5 any recommendations provided on our Website (including in our blog posts or articles) are for educational purposes and are based on our experience;
   6. 7.1.6 please seek medical advice from a trained medical professional in relation to any medical issues you are experiencing;
   7. 7.1.7 by not seeking appropriate medical advice, you accept the risk that the information contained in our Products and/or on our Website may not meet your specific needs, circumstances or goals;
   8. 7.1.8 we do not guarantee that you will achieve any specific personal or medical outcomes or results by using our Products;
   9. 7.1.9 our Products may be heavy and could cause injury if handled incorrectly and as such you agree to take due care and caution when lifting, moving, repositioning and/or relocating our Products; and
   10. 7.1.10 you acknowledge and agree that we are not responsible for any loss, damage, liability, expenses, claim, injury or death associated with the lifting, moving, repositioning and/or relocating of our Products.

1. 8.1 Information on the Website

   1. 8.1.1 While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:

      1. the Website will be free from errors or defects (or both, as the case may be);
      2. the Website will be accessible at all times;
      3. messages sent through the Website will be delivered promptly, or delivered at all;
      4. information you receive or supply through the Website will be secure or confidential; and
      5. any information provided through the Website is accurate or true.
   2. 9.1.2 We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.

2. 8.2 Intellectual Property

   1. 8.2.1 Ecosa retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.
   2. 8.2.2 You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Ecosa or as permitted by law.
   3. 8.2.3 In this section 9, “intellectual property rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.

3. 8.3 Third Party Terms and Conditions

   1. 8.3.1 You acknowledge and agree that third party terms & conditions (Third Party Terms) may apply.
   2. 8.3.2 You agree to any Third Party Terms applicable to any third party goods and services, and Ecosa will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

4. 8.4 Links to Other Websites

   1. 8.4.1 The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.
   2. 8.4.2 Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.
   3. 8.4.3 you acknowledge and agree that we are not responsible for any loss, damage, liability, expenses, claim, injury or death associated with the lifting, moving, repositioning and/or relocating of our Products.

5. 8.5 Security

   1. 8.5.1 Ecosa does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

6. 8.6 Reporting Misuse


   1. 8.6.1 If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.

1. 9.1 (Liability) To the maximum extent permitted by applicable New Zealand law, Ecosa limits all liability in aggregate of all claims to you (and any third parties who encounter the services or goods through you) for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this agreement or any goods or services provided by Ecosa to the total fees paid by you to Ecosa under the most recent Order.
2. 9.2 Claims for loss of or damage to Products in transit must be made against the carrier.
3. 9.3 Products sold by Ecosa, will have only the benefit of any warranty given, and insurance held, by the manufacturer.
4. 9.4 All other express or implied representations and warranties in relation to Products and the associated services performed by Ecosa are, to the maximum extent permitted by applicable New Zealand law, excluded.
5. 9.5 Nothing in this agreement is intended to limit the operation of the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ), or any other applicable New Zealand consumer protection legislation. Under those Acts, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.
6. 9.6 (Indemnity) You indemnify Ecosa and its employee, contractors and agents in respect of all liability for any claim(s) by any person (including any third party who encounter the services or goods through you) arising from your or your representatives’:
   1. 9.6.1 breach of any third party intellectual property rights;
   2. 9.6.2 breach of any of these terms;
   3. 9.6.3 use of the Website;
   4. 9.6.4 negligent, wilful, fraudulent or criminal act or omission; or
   5. 9.6.5 use of any goods or services provided by Ecosa.
7. 9.7 (Consequential loss) To the maximum extent permitted by New Zealand law, under no circumstances will Ecosa be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Products or services provided by Ecosa (except to the extent this liability cannot be excluded under the Consumer Guarantees Act 1993 (NZ) or other applicable law).

8. 9.8 Governing Law and Jurisdiction

   1. 9.8.1 This agreement is governed by the law applying in New Zealand. Each party irrevocably submits to the exclusive jurisdiction of the courts of New Zealand and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

9. 9.9 Waiver

   1. 9.9.1 This agreement is governed by the law applying in Victoria, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

10. 9.10 Severance

    1. 9.10.1 Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.

11. 9.11 Joint & Several Liability

    1. 9.11.1 An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

12. 9.12 Assignment

    1. 9.12.1 A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

13. 9.13 Costs

    1. 9.13.1 Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.

14. 9.14 Entire Agreement

    1. 9.14.1 This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.

15. 9.15 Intellectual Property

    1. 9.15.1 (singular and plural) words in the singular includes the plural (and vice versa);
    2. 9.15.2  (currency) a reference to $, or "dollar", is to New Zealand currency;
    3. 9.15.3 (gender) words indicating a gender includes the corresponding words of any other gender;
    4. 9.15.4 (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
    5. 9.15.5 (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
    6. 9.15.6 (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
    7. 9.15.7 (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;
    8. 9.15.8 (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;
    9. 9.15.9 (headings) headings and words in bold type are for convenience only and do not affect interpretation;
    10. 9.15.10 (includes) the word “includes” and similar words in any form is not a word of limitation; and
    11. 9.15.11 (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.

16. 9.16 Notices

    1. 9.16.1 Any notices required to be sent under this agreement must be sent via email using the party’s email addresses set out in this agreement, and the email’s subject heading must refer to the name and date of this agreement.
    2. 9.16.2 If no email address is stated in this agreement, the notice may be sent to the email address most commonly used by the parties to correspond in relation to this agreement at the time the notice is sent.
    3. 9.16.3 The notice will be considered to be delivered 24 hours after it was sent, unless the sender has reason to believe the email failed to send or was otherwise not delivered or received.

1. 10.1 Ecosa retains all intellectual property rights in the design of the Products, including the labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Products.

1. 11.1 We may do any of the following:
   1. 11.1.1 outsource any part of performing any services related to providing the Products, including delivery of your Products; or
   2. 11.1.2 procure materials and Products from third party suppliers, without further notice to or permission from you.

2. 11.2 To the maximum extent permitted under applicable New Zealand law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing services or goods.

1. 12.1 You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.
2. 12.2 Your Obligations. You must not:
1. 12.2.1 copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Ecosa;
2. 12.2.2 use the Website for any purpose other than the purposes of browsing, selecting or purchasing Products;
3. 12.2.3 use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;
4. 12.2.4 use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;
5. 12.2.5 use the Website with the assistance of any automated scripting tool or software;
6. 12.2.6 act in a way that may diminish or adversely impact the reputation of Ecosa, including by linking to the Website on any other website; and
7. 12.2.7 attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:
   1. gaining unauthorised access to Website accounts or data;
   2. scanning, probing or testing the Website for security vulnerabilities;
   3. overloading, flooding, mail bombing, crashing or submitting a virus to the Website; or
   4. instigate or participate in a denial-of-service attack against the Website.

1. 13.1 All references to times in Ecosa promotions are based on New Zealand Standard Time (NZST) or New Zealand Daylight Time (NZDT) as applicable, unless stated otherwise.
2. 13.2 Ecosa reserves the right to amend these terms and conditions at any time.

1. 14.1 These are the terms and conditions for the 20% off Email registration promotions.
2. 14.2 This promotion will run on the ecosa.co.nz website.
3. 14.3 This promotion gives 20% discount for every customer registered to our email list and may not be valid in conjunction with other offers, promotions or discounts.
4. 14.4 If you wish to return an item for which you received 20% discount, Ecosa will refund you the price you paid during the promotion (not the original price).
5. 14.5 Ecosa reserves the right to amend these terms and conditions at any time.

1. 15.1 This promotion will run through our email welcome journey.
2. 15.2 This promotion is only available on orders placed on ecosa.co.nz.
3. 15.3 This promotion is part of the existing 20% discount promotion for every customer registered to our email list and not giving an extra discount on the current promotion.
4. 15.4 If you wish to return an item for which you received 20% discount, Ecosa will refund you the price you paid during the promotion (not the original price).
5. 15.5 Ecosa reserves the right to amend these terms and conditions at any time.

1. 16.1 Your items may arrive separately. You will be notified via email if this is the case.
2. 16.2 The bundle promotion can be used in conjunction with our 20% site wide discount.
3. 16.3 The bundle promotion cannot be used with any other sales, offers or discounts advertised on ecosa.com.au, except 20% site wide.
4. 16.4 If you want to return the Ecosa Mattress within the 100-night trial, please note that the refund will exclude the $ amount of the bundle discount you received. Please contact customer service at ecosa.com.au/contact-us to start the process.
5. 16.5 Ecosa reserves the right to amend these terms and conditions at any time.

• Offer valid until 31/03/2027.
• Offer cannot be used in conjunction with other offers.
• Offer is only valid for one transaction.
• Discount is non-transferable and cannot be exchanged for cash.
• To qualify for this offer you must be an Ecosa newsletter subscriber at the time of purchase.

These are the terms and conditions for the Mid-Season Sale promotion.

• This promotion will run from 06/4/2026 until 11.59pm NZST 19/04/2026. Purchases made before or after this date will not be eligible for the Up to 35% off promotion.
• This promotion is limited to stock, and Ecosa may remove products during the campaign period from the sale products list.
• This promotion is only available on orders placed on ecosa.co.nz (Ecosa Group Pty. Ltd. (NZBN 9429042236467)
• f you wish to return an item, Ecosa will refund you the price you paid during the promotion (not the original price). Please contact our ecosa.co.nz/contact-us to start the process.
• Discount may not be valid in conjunction with any other limited offer, promotion or discount.
• Ecosa reserves the right to amend these terms and conditions and to end any promotions, sales or discount offers at any time.