Frequently asked questions

Can the courier bring my delivery upstairs/inside?

We’re working with our delivery partners to create a better experience, including the option of having your products delivered into your home. At the moment, only our Pure Mattress and Rio Sofa Bed can be transported into your allocated room.

Unfortunately, for all other products and for regional areas, the courier services have a front door + ground floor policy. They are not permitted to carry the item upstairs as they would not be covered by their employers' OH&S guidelines. Should your front door be above ground floor level, please ensure someone is available to assist you in moving the boxes if you are unable to do so yourself.

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